Choosing the right product and placing an order?

Which labelling product to choose?

Each clothing label product we offer has its own specifics. Clothing labels are easy to apply and easy to remove. They are applied exclusively to nylon clothing care tags (tag with washing instructions). 

Iron-on name labels are applied directly to the fabric and are very durable and long-lasting once ironed on. 

For shoe labels, we recommend shoe stickers exclusively. They stick to the top of the insole of the shoes and are very resistant to abrasion.

Clothing stamp is easy to apply, last through many washes and after washing, you can simply stamp your clothes again. The ink of the stamp is black, so it is advisable to use it on lighter clothes. 

Multipurpose black-and-white stickers are also applied by simply sticking them to the clothing care tags. The stickers are very thin and thus comfortable as they are hardly discernible.

If you are unsure of your choice, please do not hesitate to contact our customer support at [email protected]

Can I use my own motif on stickers or stamps?

Unfortunately, it is currently not possible to order stickers with your own motif. However, we are constantly expanding our offer with new motifs. So send us information about which motif you miss in our offer and it is possible that next time you will find it on our website.

Are your products safe to use?

Our products are made of high quality and durable material, they do not contain any harmful substances, BPA or phthalates. All our products meet all EU standards and are therefore suitable for children. However, keep in mind that stickers are not toys and should be applied by an adult or under adult supervision.

Why have I still not received the order confirmation?

Order confirmation is sent automatically after payment is received. If you have not received it, the payment has probably not yet been credited to our account or you have entered the wrong email. Please also check your SPAM folder to see if the confirmation email has been placed there. Should you not receive your order confirmation within 24 hours, please do not hesitate to contact our customer support, ideally by emailing [email protected]

Can I change my order after payment? (motif, name, number of pieces)

Changes to the order after payment are only possible up to a certain point. Once the stickers or stamps are made, the change cannot be made.

To check the status of your order, you can contact our customer support at [email protected]

How can I change my delivery address after I have placed my order?

In this case it is best to contact our customer service. If your order is in progress, please email us with your new address and we will confirm the change within 24 hours.

If your order has already been shipped, please contact the relevant carrier.

Payment

Can I pay cash on delivery?

Yes, you can pay by credit card, bank transfer, cash on delivery or Paypal.

Can I pay by invoice?

Unfortunately, payment by invoice is not possible. Thank you for your understanding. You can pay online by bank card, PayPal, bank transfer or cash on delivery.

Can I pay by bank transfer if I don't have online banking?

Yes. If you don't have online banking, after clicking "Pay" go to "Other Banks" and then "Other Bank". You will then see your payment details.

Delivery

What shipping options do you offer?

You can choose delivery by post as a registered letter, delivery via Zásilkovna to a delivery point or delivery by Zásilkovna to your home. 

How do I get free shipping?

For purchases over 35 EUR, you get free delivery by post or parcel post to the point of delivery.

What is the delivery time?

All of our products are made according to your specifications, so we need 2 to 3 days for production. Shipping time then usually takes 2 to 4 days depending on the shipping method and delivery location chosen. Our average delivery time is therefore 4 to 7 working days.

Before the start of the school year, delivery times may be extended due to an increased number of orders.

Complaints

How can I make a complaint?

If your stickers do not match your original order or if they are defective, we will send you a replacement pack. Alternatively, we may offer you a full refund at our discretion. As the stickers are made to measure (i.e. only for you), we will not require them to be sent back. Please contact us at [email protected], ideally with a photograph of the goods being reclaimed and we will resolve your issue to your satisfaction.