Choosing the right product and placing an order?
Which labelling product to choose?
Each clothing label product we offer has its own specifics. Stick-On Clothing Labels are easy to apply and easy to remove. They are applied exclusively to nylon clothing care tags (tag with washing instructions).
Iron-on name labels are applied directly to the fabric and are very durable and long-lasting once ironed on.
For shoe labels, we recommend shoe stickers exclusively. They stick to the top of the insole of the shoes and are very resistant to abrasion.
Clothing stamp is easy to apply, last through many washes and after washing, you can simply stamp your clothes again. The ink of the stamp is black, so it is advisable to use it on lighter clothes.
Name labels are classic stickers that are designed to mark things, toys, school supplies, etc.
If you are unsure of your choice, please do not hesitate to contact our customer support at [email protected].
Can I use my own motif on stickers or stamps?
Unfortunately, it is currently not possible to order stickers with your own motif. However, we are constantly expanding our offer with new motifs. So send us information about which motif you miss in our offer and it is possible that next time you will find it on our website.
Are your products safe to use?
Our products are made of high quality and durable material, they do not contain any harmful substances, BPA or phthalates. All our products meet all EU standards and are therefore suitable for children. However, keep in mind that stickers are not toys and should be applied by an adult or under adult supervision.
Why have I still not received the order confirmation?
Order confirmation is sent automatically after payment is received. If you have not received it, the payment has probably not yet been credited to our account or you have entered the wrong email. Please also check your SPAM folder to see if the confirmation email has been placed there. Should you not receive your order confirmation within 24 hours, please do not hesitate to contact our customer support, ideally by emailing [email protected].
Can I change my order after payment? (motif, name, number of pieces)
In order to ship your order to you as soon as possible, we start production immediately after receiving it. As these are custom-made goods, it is not possible to cancel or change the order (e.g. colour combination, text, etc.). So please check carefully whether your order matches your requirements before confirming it. Once an order has been created, it cannot be changed or cancelled.
Payment
How can I pay for my order?
You can pay for your order by credit card or via PayPal.
Can I pay by invoice?
Unfortunately, payment by invoice is not possible. Thank you for your understanding.
Delivery
What shipping options do you offer?
We deliver our orders by Royal Mail.
How do I get free shipping?
Order products worth at least 50 EUR and get free delivery.
What is the delivery time?
All of our products are made according to your specifications, so we need 2 to 3 days for production. Shipping time then usually takes 2 to 4 days depending on the shipping method and delivery location chosen. Our average delivery time is therefore 4 to 7 working days.
Before the start of the school year, delivery times may be extended to 14 days due to an increased number of orders.
Complaints
How can I make a complaint?
If your stickers do not match your original order or if they are defective, we will send you a replacement pack. Alternatively, we may offer you a full refund at our discretion. As the stickers are made to measure (i.e. only for you), we will not require them to be sent back. Please contact us at [email protected], ideally with a photograph of the goods being reclaimed and we will resolve your issue to your satisfaction.